Privacy Policy

Our site respects your privacy and strives to protect your personal data. The privacy policy explains how your personal data is collected and used (under certain circumstances). It also describes the procedures we follow to ensure the privacy of your information. Lastly, this policy outlines the options available to you regarding the collection, use, and disclosure of your personal data. By visiting the site directly or through another site, you agree to the practices described in this policy. Protecting your data is very important to us. Therefore, your name and other information related to you will be used as outlined in the privacy policy. We will collect information when necessary or when it is directly relevant to our dealings with you. We will retain your data according to the law or for the purposes for which it was collected. You can browse the site without needing to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not disclosed unless you have a specific electronic account on the site that you access using a username and password.

1 – The Data We Collect:

We may need to collect your information if you wish to place a purchase order for a product from our site. We collect, store, and process the necessary data to follow up on your purchase from our site to secure any potential claims that may arise later, and to provide you with the services we offer. We may collect personal information that includes, but is not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, payment details, and details about payment cards. We use the information you provide to enable us to process your orders and to provide you with services and information offered on our site that you request. Furthermore, we will use the information you provide to manage your account with us, to verify the financial transactions you conduct online, to audit data downloads from the site, to identify site visitors, to develop the designs of site pages and/or its content and customize them for users. We conduct numerous demographic research studies and send useful or requested information to you, for example, information about products and services, in case you do not object to being contacted about this. Communication is via email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please opt-out at any time. We may give your name and address to a third party in order to deliver your purchase order (for example, a delivery agent or supplier). We may be able to store details related to your current order on our site but cannot retrieve them directly for security reasons. By logging into your account on the site, you can view the information and details of purchases you have requested or will soon submit. You can also manage your address details. You should also commit to dealing with your personal data with complete confidentiality and not make it available to any unauthorized third party. We do not bear any responsibility for misuse of passwords unless such misuse is due to an error on our part.

Other Uses of Your Personal Information

We may use your personal information in surveys and marketing research, based on your consent, for statistical purposes while ensuring complete confidentiality, and you have the right to withdraw at any time. We do not send any answers to any third party. Your email address is not disclosed unless you wish to participate in contests. We store survey responses in a completely separate location from your private email. We may send information about us, or about the site or our other sites, or about our products, sales, promotional offers, newsletters, etc., related to our affiliated companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the "unsubscribe" link in any email sent to you, and we will stop sending this information to you within seven business days (each day except Saturdays, Sundays, and national and religious holidays) from receiving your notification. We will contact you to inquire about the information when it is unclear. We may use some data, while maintaining complete privacy and confidentiality on the site, for other purposes including verifying the locations of users and tracking their visit to the site or the links included in emails when they subscribe to receive them, and to provide that anonymous data, which does not allow the actual identification of your personal identity, to a third party like publishers for example. However, that data will not lead to your personal identification (because it is anonymized)

Competitions

Regarding any competition, we use the data to notify winners and to announce our offers. You can find more details about the participation terms in each competition separately.

Other Parties and Website Links

We may transfer your information to other companies in our group or to our agents and contractors to assist us in transactions according to the terms of this Privacy Policy. For example, we may resort to a third party to assist us in delivering products to you, receiving payments from you, and using them for statistical and marketing research purposes or to assist our customer service team. We may need to exchange information with a third party to protect against fraud and minimize credit risks. In the event that our company or part of it is sold, we may need to transfer our databases which include your personal information. Other than as set out in this Privacy Policy, we will not sell your personal data or disclose it to a third party without obtaining prior consent from you unless this is necessary for the purposes set out in this Privacy Policy, or as required by law. The site may contain third-party advertisements or links to other websites or frames of other websites. Please be aware that we are not responsible for the privacy practices of any third party or the content of those policies applied on other websites, nor are we responsible for any third party to whom we transfer your data in accordance with the privacy policy.

2 – Cookies

Accepting cookies is not a mandatory condition for visiting the site. However, we note that the use of the "basket" function on the site and ordering any item cannot be done without activating cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages on the site. Your browser stores these files on your hard disk. Cookies can be used to discover your Internet Protocol (IP) address, saving you time when you are on the site or want to visit it. We use cookies to ensure your convenience when browsing this site (for example, to remember your identity when you want to modify your shopping basket without having to re-enter your email address) and not to obtain or use any other information about you (for example, for targeted marketing purposes). You can adjust your browser not to accept cookies, but this may limit your use of the site. Please be assured that our use of cookies does not contain any personal or private information and is free from viruses. This site uses Google Analytics, a service provided by Google to analyze web pages. To analyze how users use the site, Google Analytics is based on cookies, which are text files placed on your computer. Google will transfer information generated by cookies about your use of this site (including your IP address) to servers in the United States where it will be stored. Google will use this information to evaluate your use of the site, to compile reports on website activity for website operators, and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please consider that if you do this you may not be able to use the full functionality of this site. By using this site, you consent to Google processing your data in the manner and for the purposes outlined above.

3- Security

We use suitable security technologies and procedures to prevent unauthorized or unlawful access to, or loss or destruction of your information. When we collect data through the site, we store your personal information on a secure server database. We use firewall systems on our servers. When we collect payment card details electronically, we protect them using encryption, such as Secure Socket Layer (SSL). It is difficult for any hacker to decrypt your information as we cannot guarantee 100% security. We strongly advise you not to send all the details of your credit or debit card when you communicate with us electronically and without encryption. We put physical, electronic, and procedural safeguards directly on the process of collecting, storing, and disclosing your information. Our security procedures sometimes require us to ask you to prove your identity before we disclose your personal information to you. You are responsible for protecting your password and your computer from any unauthorized use.

4 – Customer Rights

If you are concerned about your data, you have the right to request access to the personal data which we hold about you or that you have provided to us. You have the right to ask us to correct any errors in your personal data free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.

5- Delete Your Personal Data

You have the right to delete your Personal Data or request our assistance in doing so. You can delete your information at any time by signing into your account, navigating to the account settings section, selecting help, and then choosing DELETE MY ACCOUNT. We will ask you to verify your identity before we delete your information. Alternatively, you can contact us directly at info@vatrin.com or via WhatsApp at +201102536843 to request the deletion of your information.

Introduction

The terms of use apply to the site and all its sections, branches, and affiliated websites that refer to these terms and conditions as a reference. By visiting the site, the customer acknowledges his agreement to the current terms and conditions. If you do not agree with them, you should not use this site. The site operators reserve the right to change parts of the terms of use and conditions or modify, add to, or remove them at any time. Changes become effective when posted on the site without prior notice. Please review the terms of use and conditions regularly to keep informed of any updates. Your continued use of the site, after the posting of changes in these terms and conditions of use, constitutes your full acceptance of those changes.

Site Usage

To visit this site, you must be at least 18 years old or visit the site under the supervision of a parent or legal guardian. We grant you a non-transferable and irrevocable license to use the site under the specified terms and conditions. The purpose of this license is for shopping to purchase personal goods sold on the site. Use for commercial purposes or on behalf of any third party is prohibited, except as explicitly and transparently permitted by us beforehand. Any breach of these terms and conditions will result in the immediate revocation of the license granted in this paragraph without prior notice to you. The content displayed on this site is for informational purposes only. Explanations regarding products expressed on this site are provided by the sellers themselves and are not our concern. Comments or opinions posted on this site belong to the entity that posted them and therefore do not reflect our opinions. Some of the services and related features that may be available on the site require registration or subscription. By choosing to register or subscribe to any of these services or related features, you agree to provide accurate and current information about yourself and update it timely if any changes occur. Each user of the site is responsible for maintaining the confidentiality of passwords and other methods of determining account use properly. The full responsibility for all activities that occur under your password or account rests solely with the account owner. In addition, you must notify us of any unauthorized use of your password or account. The site is not responsible in any way, directly or indirectly, or in any form, for any loss or damage of any kind that may result from your failure to comply with this section or related to it. During the registration process, the customer agrees to receive promotional emails from the site. Later, you can opt out of receiving any promotional emails by clicking on the link at the bottom of any promotional email.

User Contributions

All your contributions to the site and/or what you provide to us, including but not limited to questions, criticisms, comments, and suggestions (collectively referred to as "contributions") become our sole and exclusive property, and in no way belong to you. In addition to the rights applicable to any type of contributions, once you provide us with your comments or criticisms on the site, you also grant us the right to use the name that you display directly associated with this critique or comment or any other content. You may not use a fake email address or pretend to be someone else or attempt to mislead us or any third party as to the authenticity and reliability of any of the contributions. We may delete or modify any of the contributions, but we are not obligated to do so.

Consent to Orders and Price Details

Please note that in some cases, an order may not be approved for several reasons. The site operators reserve the right to refuse or cancel any order for any reason at any time. Before we approve the order, we may ask you to provide additional information or other data to verify something, including but not limited to phone number and address. We strive to provide the most accurate price information to all users visiting the site. However, errors may occur occasionally, such as cases where the product price is not correctly specified on the site. Therefore, we reserve the right to refuse or cancel any of the orders. In the event that the product price is not correctly specified, we may, at our discretion, contact you for instructions or cancel your order and notify you of this cancellation. We have the right to refuse or cancel any orders whether or not they have been confirmed and after charging the credit card.

Trademarks and Copyrights

All intellectual property rights, whether registered or unregistered, on the site, and all information content and designs appearing on the site, are our property, including but not limited to texts, graphics, software, images, video, music, and sound, and their selection and arrangement, as well as all software compilations, source code, and software. All contents of the site are also protected as a collective work under copyright. All rights reserved.

Governing Law and Jurisdictions

These terms and conditions are interpreted and applied in accordance with the laws in force in the country. Accordingly, each party agrees to appear before the judicial courts of the country and waives any objections related to the venue.

Cancellation of Consent

In addition to any legal provisions or judicial equitable remedies, we may, immediately and without prior notice to you, terminate these terms and conditions or revoke any or all of your rights granted under the terms and conditions. In any case of termination of this contract, you must immediately stop visiting and using the site, and in addition to issuing legal judgments or judicial equitable procedures, we may immediately cancel all passwords or other methods of account identification granted to you, and refuse any visit or use of this site completely or partially. The cancellation of this agreement will not affect all rights and obligations (including but not limited to payment obligations) of the parties issued before the date of termination of the contract. Therefore, you agree that the site operators will not be liable to you or any other individual as a result of the suspension or termination of the service. If you are dissatisfied with this site or any of the terms, conditions, systems, policies, guidelines, or practices of the store in managing the store, then the only and exclusive action you should take is to stop using the site.

Refund Policy for Elrefaeyelectronics

Last updated: 2024-05-13

This Refund Policy outlines the conditions under which Elrefaeyelectronics accepts returns and issues refunds for products purchased on our website.

Return Window:

You have 1 day from the date of purchase to request a return for a full refund.

Eligible Items for Return:

Items in original, unopened, and unused condition with all tags attached. Items that are defective or damaged upon arrival (please contact us within 2 days of receiving the item to report any damage).

Ineligible Items for Return:

Items that are damaged due to misuse or neglect. Items that are personalized or custom-made. Digital products (e.g., ebooks, downloadable software). Items purchased during a sale or clearance event (unless explicitly stated otherwise).

Return Process:

To initiate a return, please contact us using WhatsApp at +201006255868 with your order number and reason for return. We will then provide you with a return shipping label (if applicable) and instructions on how to return the item.

Refunds:

Once we receive your returned item and verify that it meets the conditions outlined above, we will issue a full refund to your original payment method within 7 business days. Shipping costs for returns are non-refundable, unless the item is defective or damaged upon arrival.

Exchanges:

Unfortunately, we are not currently able to offer exchanges for returned items. If you would like a different size or color, you will need to place a new order.

Contact Us:

If you have any questions about our Refund Policy, please contact us using WhatsApp at +201006255868. You can also reach us via email at payments@vatrin.com.

Additional Notes:

We reserve the right to modify this Refund Policy at any time without prior notice. This Refund Policy is governed by the laws of Egypt. By placing an order on our website, you agree to the terms of this Refund Policy.